Frequently Asked Questions

Our Company

What are your business hours? We are open Monday through Friday, 9:00 a.m. to 5:00p.m., and closed on major holidays.

Billing and Payments

Do you accept credit cards? Yes, we accept major credit cards and debit cards. Do you accept purchase orders? Yes, purchase orders are accepted from established customers.

Quotes and Pricing

Click Here To Request A Quote
Are your prices competitive? Yes, our prices are very competitive for all products whether they are done as short runs or large runs.
How quickly can I get a quote? We can sometimes provide a quote while we are on the phone with you; however, for other quote requests you can expect a reply within one business day.
What do you need to know to give me a quote? Basic requirements are quantity, color requirements, finished sizes, and bleed requirements. There are usually other questions to be asked for a printing project. Please call us to discuss your particular situation.
Can you help me find ways to save money? Our printing professionals can consult with you to determine the most cost effective manner to meet your printing needs with high quality products.

Customer Submitted Files

Click Here To Upload A File
How do I send my files to you? You may upload your files via this website,
e-mail smaller files, or deliver files on CD.
What file formats do you need? We accept common file formats created in Photoshop, Illustrator, and Quark including psd, ai, pdf, and jpg.


Do you provide proofs on every job? Electronic Proofs are available on every job. Hard copy Proofs are not a standard part of our service. How will I receive my proofs? Proofs are typically emailed to our customers.
How do I submit changes or corrections? Changes and corrections should be submitted via e-mail or in writing to our office.


What types of work can you do? Yes, short run jobs are accepted. There is no up charge for short run jobs.
Do you accept short run or rush jobs? Yes, we do and deadlines are met!
What is the typical turnaround for copies? Most orders for copies are completed while you wait.
What is the typical turnaround time for four color jobs? Most four color printing jobs are completed in 3-5 business days.
Do you offer finishing services like folding, stapling, binding, etc.? Yes, we offer support services for all of our print products.

Delivery and Shipping

Can I pick up my order at your shop? Yes, we welcome our customers to stop by our shop anytime.
How much does local delivery cost? Local delivery (in metro Atlanta) is free to our customers.
How do you ship orders and how can I track my order? Orders are usually shipped via UPS.
Can I use my own shipping account number? Our customers can use their own account number for shipments that they choose to have delivered via their preferred delivery service.